We are factory-to-consumer. No inflated markups, no middlemen. Your jewelry is designed by you, crafted by us, and fairly priced.

Yes. You can submit sketches, photos, or ideas, and we’ll bring them to life.

Average lead time is 4 weeks, depending on complexity.

Yes. Standard items can be returned within 30 days.

No. Custom jewelry is final sale because it is made uniquely for you.

No. We only allow returns on standard items.

We cover craftsmanship issues such as stone settings or structural flaws. Normal wear and tear is not included.

No. Resizing is not covered under our warranty.

We use ethically sourced metals and lab-grown or natural diamonds, all certified by IGI, GIA, or SGI when applicable.

Yes. Our lab-grown diamonds are chemically identical to mined diamonds and come with certification.

Yes. Both options are available depending on your preference and budget.

Your jewelry is handcrafted in our workshops and shipped directly to you.

Yes. We offer standard international delivery. Duties and taxes may apply depending on destination.

Standard shipping times vary by country, but most U.S. orders arrive within 5–7 business days after dispatched.

Currently we provide standard shipping only. Express options are coming soon.

Shipping rates are calculated at checkout. We may offer promotions such as free shipping during campaigns.

You’ll receive a tracking link via email once your order is shipped.

We accept all major credit/debit cards, PayPal, and digital wallets.

Yes. Options like Klarna, Affirm, and Shop Pay Installments are available at checkout.

Yes. All transactions are encrypted and processed through trusted payment gateways.

Absolutely. Our packaging is designed for gifting, and you can add a personalized note at checkout.

Yes. Digital gift cards are available online in multiple denominations.

Use a soft cloth to wipe your jewelry after each wear. Store it in a dry, separate pouch to avoid scratches.

Mild soap and warm water work well. Avoid harsh chemicals or abrasives.

Yes. Contact our support team to arrange a professional cleaning service.

Yes. Each piece comes with a certificate of authenticity and gemstone certification when applicable.

We only partner with responsible suppliers and use lab-grown diamonds to ensure traceable, sustainable sourcing.

Yes. You can design an engagement ring from scratch or customize an existing style.

Yes. Our collection includes rings, bracelets, and chains for men, with full customization available.

Yes. From weddings to anniversaries to milestone moments, we create pieces tailored to your story.

Yes. We can design coordinated pieces such as ring-bracelet-necklace sets.

Yes. Share your inspiration and we’ll craft a modern interpretation with the same sentiment.

Our warranty covers craftsmanship issues like loose settings. Contact us for repair.

Reach out to us immediately with photos. We will arrange a replacement or repair.

No. We only repair Lumyn pieces.

Standard orders can be canceled within 24 hours. Custom orders cannot be canceled once production begins.

Use our online sizing guide or request a complimentary sizing tool before ordering.

Yes. Many Lumyn pieces can be personalized with engraving.

No. We are an online-only brand to keep prices fair and direct.

We eliminate middlemen, boutiques, and inflated markups. You pay for design, materials, and craftsmanship only.

Yes. We provide digital renders for your approval before crafting begins.

Use our “Design Your Own” feature online or contact our design team directly.

Rings, necklaces, bracelets, earrings, and more—all can be customized.

Yes. Wherever possible, we incorporate recycled gold and silver in our designs.

Email us at support@shoplumyn.com or use live chat on our website.

Our team is available Monday–Friday, 9am–6pm EST.

Not yet, but it is part of our future roadmap.

Yes. Find us on Instagram, TikTok, and Facebook for stories, styling tips, and new launches.

Because it is crafted uniquely for you, it cannot be resold or reused.